Error messages during order fulfillment will prevent an order from fulfilling. Many errors can be easily remedied.
Below is a list of error messages in alphabetical order. The second column provides a description of the error and how to fix the error.
If you encounter an unknown error, please contact Infoplus Support.
| Error Messages Related to Shipping | What does this mean to the Customer |
| The Ship To Postal Code is missing or invalid. Use the Format ##### or ######### where # represents a single number. Add the Postal Code and try again. | The zip code is invalid. User must add a valid zip code in order to ship order. Correct this information and run fulfillment again. |
| The Ship To Phone Number must be at least 10 alphanumeric characters. Update the Phone Number on the Order and try again. | Invalid phone number. User entered less than 10 numbers. Correct this information and run fulfillment again. |
| The Tracking Code is missing or invalid. Please contact Customer Support. | There is no tracking code associated with this order. An order cannot ship without a tracking code. User must contact Infoplus Support to resolve this issue. |
| An error occurred in EasyPost. Please contact <a href="https://support.infopluscommerce.com/support/tickets/new" target="blank">Customer Support</a>. | This is an error with one of Infoplus's third party integrations. If this message is present, user should contact Infoplus Support, so that they can make the third party company aware of the error. |
| A problem has occurred. The requested rate is not available on one of the shipments for this Order. | Please contact Infoplus Support if this error message is present. The parcel rate has not been returned for this order, preventing it from shipping. |
| This SKU is missing a footprint. | Please update the item's footprint (Length, Width and Height) in the Operations tab in the Item record in order to proceed. |
| There are no available carton types for this LOB. | In order to proceed, the user will have to define a Carton Type for this LOB in the "Carton Type" table |
| There are no lines available for cartonization. | There are no lines available for cartonization. |
| Problem Processing Order, cannot have multiple reqs for XXXXX (or alternatively Problem Processing Kit Order,, cannot have multiple KOD reqs for XXXXX) | There are duplicate SKUs listed as separate order line items; multiple qty of a SKU should be listed under Ordered Qty. If a SKU is duplicated on an order more than once, simply edit the order and update the quantity to X number and then remove the duplicate order line. |
| This Order has not yet been processed. | The order must be allocated before it can be shipped. Please cancel the process, allocate the order, then proceed. If error persist, please contact Infoplus Support |
| This Order has not yet been cartonized. | You can not process an order that hasn't been cartonized. If this error message displays, cancel the fulfillment process, cartonize the order and run fulfillment again. If error persist, please contact Infoplus Support. |
| This Order already has Parcel Shipments assigned. | This order is ready to be shipped and already has parcel labels and tracking codes associtated with it. Remove this order from the process and run fulfillment again. |
| This Order does not have a valid Parcel Account assigned. | In order to ship, there must be a valid Parcel Account assoicated with this order. Please contact Infoplus Support to get this corrected. |
| This Order does not have a Parcel Account assigned. | In order to ship out of Infoplus, there must be a Parcel Account assigned to each order. Please contact Infoplus Support to get a Parcel Account set up for this LOB |
| An error has occurred. The Parcel Account " + req.getParcelAccountId() + " for this Order is not properly configured. It is missing the Manifest System Association. Please contact <a href="https://support.infopluscommerce.com/support/tickets/new" target="blank">Customer Support</a>. | In order to proceed, the Manifest System Association has to be properly configured. Please contact Infoplus Support for assistance. |
| The Fulfillment Picking Rule is not defined. | You must go to Fulfillment Setup and define a picking rule in order to proceed with this process. If a Picking Rule is already set up, please contact Infoplus Support |
| The Fulfillment Packing Rule is not defined. | You must go to Fulfillment Setup and define a packing rule in order to proceed with this process. If a Packing Rule is already set up, please contact Infoplus Support |
| The Fulfillment Pick Sort Rule is not defined. | You must go to Fulfillment Setup and define a picking sort rule in order to proceed with this process. If a Picking Sort Rule is already set up, please contact Infoplus Support |
| An error has occurred. No workfiles were found. Please contact Customer Support. | An error has occurred. No workfiles were found. Please contact Infoplus Support. |
| This warehouse location was not found: " + workfile.getWarehouseLocation() | This is an invalid warehouse in Infoplus. Please verify that this warehouse exists. If it doesn't, please choose another warehouse for this process. If the warehouse does exist, please verify the spelling is an exact match, including all characters and spaces. If error persists, please contact Infoplus Support. |
| This Fulfillment Process does not have a valid Packing Slip Template assigned. | You have chosen to use a predefined the Packing Slip Override option in the Fulfillment Plan, but there Packing is no Packing Slip Template assigned. Please assign a Packing Slip Template to this Fulfillment Plan, if there has been one assigned and you are still receiving this error, please contact Infoplus Support |
| This Order does not have a valid Packing Slip Template assigned. | Please verify that this order has a valid Packing Slip assigned. If it does, please contact Infoplus Support. |
| This Order does not have a Process No assigned. | Please contact Infoplus Support |