There are instances when you must manually enter customer orders because they are not attached to a Shopping Cart Connection. In these scenarios, that means customers are not receiving a Shipping Confirmation email as they normally would with a Shopping Cart Connection. Infoplus can fill this gap by sending confirmation emails with tracking information after an order is shipped.
Create an Manual Email Confirmation
Information you will need:
- The Line of Business ID whose orders are manually entered
- Articles to Reference:
Step 1 - Create a duplicate of the Shipment Confirmation Email for the specific LOB
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- You can add their logo, add some custom messaging from them, etc. to really personalize the confirmation email
Step 2 - Create an order source
- Need more information? Create an Order Source
Step 3 - Assign the new email template to the new order source
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These steps will allow when the order is shipped for the shipment confirmation email with the tracking numbers to be sent to the buyer.