If the orders status is “WMS Accepted” or “Entry Paused”, the order can be canceled.
Canceling orders is a process in Infoplus. You can begin the process from the “Call Center” app or from within the “OMS Order” table.
To cancel orders from the “Call Center” app:
- Access the “Call Center” app. See Access the "Call Center" App for help.
-
Click
the “Cancel Orders” process. You
will be taken to the “OMS Orders” table.
-
Select
the order(s) to be canceled by clicking the checkbox next to each order.
-
After
making your selections, click the Next
link at the top of the window.
-
Review
the order(s) to be canceled, and then click Next to cancel the order(s). The order(s) are canceled.
-
Click
Done.
To cancel orders from within the “OMS Orders” table:
- Access the “OMS Order” table. See Access the "OMS Order" Table for help.
-
Click
the checkbox next to each order to be canceled.
-
Click
the Actions button and select Cancel Orders.
-
Review
the order(s) to be canceled, and then click Next. The order(s) are canceled.
-
Click
Done.