You can only fulfill gift cards with a status of “Ordered”. Fulfilling a gift card allows the customer to begin using the gift card. You can only fulfill one gift card at a time.
To fulfill a gift card, you will need the account number of the card the customer will use.
Fulfilling a gift card is a process in Infoplus. You can begin the process from the “Call Center” app or from within the “Gift Card” table.
From the “Call Center” app:
-
Access
the “Call Center” app. See Access the "Call Center" App for help.
-
Click
the “Fulfill Gift Card” process. You
will be taken to the “Gift Card” table.
-
Select
the gift card to be fulfilled by clicking the checkbox next to the gift card.
You can only fulfill one gift card at a time.
-
Enter
the account number of the gift card the customer will use.
-
Click
Next. If the card number is valid, the Review screen appears.
-
Review
the planned actions, and click Next.
The gift card will be fulfilled.
-
Click
Done.
From within the “Gift Card” table:
-
Access
the “Gift Card” table. See Access the "Gift Card" Table for help.
-
Select
the gift card to be fulfilled by clicking the checkbox next to the gift card.
You can only fulfill one gift card at a time.
-
Click
the Actions button, and select Fulfill Gift Cards.
-
Enter
the account number of the gift card the customer will use.
-
Click
Next. If the card number is valid, the Review screen appears.
-
Review
the planned actions, and click Next.
The gift card will be fulfilled.
-
Click Done.