Gift Cards

Call Center: Access the "Gift Card" Table
The “Gift Card” table includes all gift card orders in Infoplus. A status of “Fulfilled” means the customer can use the gift card. A status of “ordered” m...
Mon, 27 Apr, 2015 at 12:30 PM
Call Center: Search for (View) a Gift Card
Two methods in which to search for gift card: Enter a keyword (i.e., Name) into the Quick Search field at the top of any window. This field sea...
Mon, 27 Apr, 2015 at 12:31 PM
Call Center: Edit / Cancel a Gift Card
Access the gift card to be edited or canceled. Two methods: - In the “Gift Cards” table, rest your mouse on the record, click the double arrows at...
Mon, 27 Apr, 2015 at 12:31 PM
Call Center: Fulfill a Gift Card
You can only fulfill gift cards with a status of “Ordered”. Fulfilling a gift card allows the customer to begin using the gift card. You can only fulfill ...
Mon, 27 Apr, 2015 at 12:31 PM
Call Center: Create Gift Card Email Content
You can only create one gift card email per Line of Business (LOB). From the Dashboard, select the "Account Management" Tab. Click ...
Mon, 27 Apr, 2015 at 12:31 PM
Call Center: Send Gift Card Preview Email
To see a preview of the gift card email content, run the “Send Gift Card Preview Email” process. From the Dashboard, select the "Account Mana...
Mon, 27 Apr, 2015 at 12:31 PM
Call Center: Reprint a Gift Card Letter
Access the “Gift Card” table. See Access the "Gift Card" Table for help. Select the gift card(s) for which you want to print letters b...
Mon, 27 Apr, 2015 at 12:31 PM
Call Center: Resend Gift Card Emails
You can only resend gift card emails for gift cards with a “Card Type” of “electronic.” Resending gift card emails is a process in Infoplus. You c...
Mon, 27 Apr, 2015 at 12:32 PM